Voucher terms & conditions


Your voucher will be sent to you or the intended recipient using Royal Mail UK 48 hour Tracked service. The service includes full online tracking so you can monitor the parcels progress. There is also the option for SMS/email recipient options and the option to choose a safe place for delivery. You will receive an email from Royal Mail once the order has been processed. Please note, during peak times at the pos toffice, there may be a short period of time between us processing and dispatching your order and Royal Mail processing it for delivery. Please rest assured your order is safe and we will do the very best we can to process your order as quickly as possible. 

If you have chosen the local pick up option, please pick up from the farm shop during our usual opening hours.

Terms and Conditions of voucher sales

Farm Shop and Plant Centre gift vouchers

Redeemable against all items in the farm shop or plant centre, including hanging baskets. To be used within 12 months of purchase. Can only be used to purchase products with the same value or as part payment towards items with a higher value. No change will be given and no cash alternatives. Cannot be used towards entry to the children’s farm or in the cafe.

Farm entry gift vouchers

Voucher is only redeemable for the number persons specified above, it cannot be used for any other purpose. It cannot be used in the farm shop or cafe. The voucher can be used at any time apart from during special events (Eg October Half Term or Easter) please website for details around the time of booking. Recipient must email info@elmnursery.co.uk to book their visit giving 48 hours notice. To be used within 12 months of purchase.

The safety of our animals, customers and staff is a priority and we reserve the right to refuse entry to anyone who does not abide by this.